The Keller Blog

I had a great opportunity today to attend a “business ignitor” event hosted by Grow Utah Ventures. I have been so busy working in the trenches lately that I began to feel out of touch with the rich entrepreneur community here in Utah. The topic was “How to Approach an Angel Investor.” […]

Customer service is really all about expectation management.
I remember a time I was waiting for a return flight from Atlanta Georgia, when the customer service representative announced that the flight to Salt Lake City had been delayed four hours and alternate arrangements might be necessary for many customers. The dismay of the disgruntle passangers […]