http://www.kellerblog.com/expectation-management/ Entrepreneurship and Business Management Wed, 20 Aug 2008 08:06:56 +0000 http://wordpress.org/?v=1.5.2 http://www.kellerblog.com/expectation-management/#comment-4682 Tue, 01 Jan 2008 19:44:01 +0000 http://www.kellerblog.com/expectation-management/#comment-4682 The corporate move towards minimal customer service has set the bar very low. There is no excuse for any company that puts SOME effort into customer service to fail at this measure. The amazing thing is that very few companies put any effort here. Those that do (Southwest Airlines is a good example) stand out. The corporate move towards minimal customer service has set the bar very low. There is no excuse for any company that puts SOME effort into customer service to fail at this measure. The amazing thing is that very few companies put any effort here. Those that do (Southwest Airlines is a good example) stand out.

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